DonkorKWAKYE DONKOR, is the Marketing and Communications Director of the Regional Tourism Organisation of Southern Africa (RETOSA). RETOSA is the Tourism Agency of the Southern Africa Development Community (SADC) responsible for marketing Southern Africa as regional tourism destination. Prior joining RETOSA, Kwakye worked for Plattner Golf (Pty) Ltr (Fancourt) as Executive Marketing Director , Provident Financial PLC (UK) as National Marketing Manager and a member of the international marketing team and African Bank Investment Ltr – (ABIL) as Senior Corporate Marketing officer.




SiangaIMBUWA SIANGA, has worked in various portfolios in the tourism industry since 1989, giving her many years of experience in the sector. She has been involved in policy formulation, consultancy,authorisation and licensing of tourist enterprises, setting up and monitoring of standards for hotels, tourist facilities and services, grading of accommodation facilities, promotion and marketing of the product in various parts of the world and involvement of communities in Eco-tourism. She has also been involved in investment promotional activities at home and abroad. In addition, Ms Sianga has taken part in many projects led by renowned international consultants and has gained experience and exposure. Her other interest is concerns on the environment as it relates to sustainable development.She is currently working as a Chief Standards Inspector in the Ministry of Tourism and Arts, Zambia. She was the Head of Secretariate (Zambia) for the United Nations World Tourism Organisation General Assembly, which Zambia successfully co-hosted in August 2013. Before that, she was with the Ministry of Foreign Affairs as a diplomat serving in Malaysia, on the Economic desk with tourism as the core business. She was also accredited to countries in the Association of SouthEast Asian Nations, namely Thailand, Philippines, Indonesia, Brunei Darussalam, Vietnam, Laos, Myanmar and Cambodia. Before her current appointments in government, Ms Sianga was the Chief Executive Officer of Tumelo Investments, a regional consultancy firm, based in Zambia. Before coming back home to Zambia in 2006, she worked as a Principal Tourism Officer in the Department of Tourism, Botswana, where she oversaw the development and implementation of a grading and classification system for accommodation facilities in Botswana. She was also involved in developmental, marketing and investment promotional activities in Botswana.Her career started with the Zambia National Tourist Board. She has a BA Degree the University of Zambia, several postgraduate qualifications and is currently pursuing her MBA. Ms Sianga is a LEAD Fellow. The goal of LEAD (Leadership for Environment and Development) is to foster a global network of future decision – makers with the knowledge, values and skills to develop national and international policies that emphasize the environmentally sustainable and socially equitable use of the earth’s resources. It is an international non-governmental organization with the headquarters in the United Kingdom and country chapters in different parts of the world.


jamesANGELA JAMES, is the Chief Alchemist (CEO) founder and storyteller of 7 Generations and Service Warriors. She is an expert at aligning business strategy, external marketing messaging, and internal organisation culture, creating an authentic customer service experience of the client business and the brand. Service Warriors Network provides an integrated approach to Brand Activation and Customer Experience Architecture. Prior to her entrepreneurial career, Angela was employed by Southern Sun Hotels in the capacity of Training Manager. She worked within a Support (Head) Office and Regional role in the training and development of InterContinental Hotels and Garden Court Brand management and staff. She also held the portfolio for middle management development for the Group. Before entering the Hospitality Industry, she gained extensive experience in developing middle managers and capacity building at ABSA Bank. Angela was educated at University of Witwatersrand (BA Psychology) and UNISA (BA HONS Psychology). She has extensive experience in Learning and Talent Management, Marketing Messaging, Brand Management, The Experience Economy Transformation and Change Management and Organisational Development. Angela is currently a participant in the Goldman Sachs GIBS 10000 Women Entrepreneurial Development Programme. Her strengths lie in seeing interconnections between different disciplines; predicting the impact of trends and the creation of context within which people and organisations operate. Angela is insightful, visionary and entranced by South Africa and African philosophy and storytelling as a means to learning. She is a lifelong learner, passionate about the development of people, potential and possibility. She has a fundamental belief in the promise of the Rainbow Nation and is inspired by awakening potential in others.


MadzaraANNE MADZARA, is a Tourism, Environment and Development specialist with years of experience in working in both public, NGO and Private Sectors. Anne is the founder and current Executive Director of STEP Zimbabwe a tourism, environment and development NGO involved in supporting the development of community based tourism enterprises. Her mission is to ensure that the small players and disadvantaged communities, particularly women, participate in the mainstream tourism value chain. Her Motto is “Community Tourism Works”! Anne has widely researched and written a number of publications that relate to the small tourism enterprises and in particular the involvement of women in the sector. Anne has crafted the Framework for Broad Based Women’s Economic Empowerment for the Government of Zimbabwe, a document that has been widely adopted by many sectors for programming economic empowerment of women initiatives. Through her various studies of the Tourism Sector Anne has been instrumental in ensuring that the developments in the Tourism Sector focus on women from all backgrounds.


MusupyeBEULAH MOSUPYE, is currently the Chief Director for Domestic Tourism Northern Region (Limpopo, Mpumalanga, North West, Gauteng and Kwa -Zulu Natal) at the National Department of Tourism. In this role she is responsible for providing strategic direction in creating an enabling environment for Tourism Development. Prior to this position she headed the Tourism Charter Council responsible for the implementation of the tourism BEE Charter. The highlight of her tenure in this position was the successful alignment and gazetting of the tourism BBBEE scorecard as a section 9, sector code being the first sector to do so in the country. She has also spent part of her career as an entrepreneur co-owning and managing a marketing and communications agency, africanfire. Some of the key accounts managed in the 5years it was operational, belonged to sectors such as the Business Process and Outsourcing, Cosmetics, FMCG, Publishing and Tourism. One that is worth singling out is the work done for the industry body Business Process Enabling SA (BPeSA) in facilitating its B2B and B2G activities and promoting collaboration between the national association and the regional bodies. She studied for a BComm Economics Degree with Unisa, and continues to have a keen interest in issues related to the Economy and redress. She is currently a Co-opted member of the National HRD Council chaired by the Deputy President of South Africa Mr Kgalema Motlanthe.


ErnestDR ENERST MAIGURIRA, is a lateral and strategic thinker and hands on practical person, able to express ideas clearly and confidently. He understands the commercial realities affecting local, regional and international organisations due to his demonstrated and proven working with such organisations. He has the ability to build relationships with various parties in order to develop and leverage opportunities. He is described by colleagues as positive, committed, competent, confident, outgoing, empathetic, and persuasive and determined. He is flexible in successfully adapting to changing situations and environments. He communicates comfortably at all levels with people from different socio-cultural backgrounds, patient and controlled but never afraid to express his point of view. Dr Maigurira is a committed team player who is prepared to go the extra mile to achieve shared goals and objectives. He has extensive global exposure, the ability to lead and motivate a team and deal with stressful situations and turn them into positives.


GraniaGRANIA MACKIE, has over fourteen years of experience in private sector development and small enterprise development (20+ years if you include running her own micro enterprise)! With a focus on equity and social inclusion in enterprise development, specifically gender, disability and people living with HIV and AIDS. I have worked with the International Labour Organisation (ILO) in East and Southern Africa for twelve years on small enterprise development. Over the past 12 months she has been working on gender equality and productivity in the tourism industry with the ILOs SCORE programme.Grania has been living in South Africa for 4 years, and is currently she is working with the ILO on a social enterprise development project, funded by the Government of Flanders. She has a undergraduate degree in business studies and masters’ degrees in both Development Management (2010) and Environmental Decision Making (2013).


TIOTHANNELIE du TOIT, is the hands-on marketing force at the Tourism Enterprise Partnership and brings an insight into brand, product and enterprise development to the organisation. She started her career in 1994 working as a safari consultant and learnt first-hand the importance of attention to detail and customer service in the tourism industry. The next five years saw Hannelie focusing on tourism marketing and sales. The latter 2 being spent within a tourism product, thus providing all round experience in selling and product management. In 2000, Hannelie moved into a more classic marketing role at an executive search agency where she worked her way up to a managerial position over her 5-year tenure. It was during this time that she took the opportunity to further her studies with UNISA and GIBS in Business Development and Management. In 2005, she joined the Tourism Enterprise Programme as Head of Marketing and Communications and was retained once the organisation became the Tourism Enterprise Partnership in April 2008. In the programme Hannelie began by setting up the Toolkit Project, aimed at providing small businesses with basic tools for business development and tourism management. The project included the distribution of 240,000 toolkits and training of 13,400 tourism individual across the country. This experience gave Hannelie a first-hand insight into all areas of the industry, which was supported by her work with key tourism and government stakeholders in all provinces. Hannelie is now actively involved and
ultimately responsible for the development of all TEP marketing and communication strategies, budgets as well as implementation. She was responsible for the complete repositioning and rebranding of the organisation in 2009 and the development of a sub-brand strategy for the newly formed South African Hidden Treasures brand. She was intimately involved in the turnaround and commercialization strategy of the organization in 2011/12. In addition, Hannelie is involved with fundraising activities and alignment of projects to TEP objectives as well as the overseeing of research activities within TEP. She is always on the lookout for projects that demonstrate the impact and importance of enterprise development in the tourism industry.


JanetJANET LANDEY, is the founding President of IFEA Africa–International Festivals and Events Association Africa, a founding member of Skills Secondary Co-operative (a replicable and scalable event platform for local economies) in Bez Valley, Johannesburg. She is also a board member of the Hospitality Industry Leaders Advisory board (HILAB) for the HTMi Hotel and Tourism Management Institute, Sorenberg, Switzerland as well as a Patron of the Sustainable Tourism Partnership Programme which facilitates the implementation of Sustainable Tourism practices in Smaller Accommodation Establishments across South Africa thus ensuring alignment to the National Minimum Standard of Responsible Tourism. Janet also has extensive entrepreneurial experience. Her vision is to use events as a platform to increase the socio-economic and environmental health and wealth of local communities by maximising the multiplier effect through the formation of co-operatives in the event value chain.


PercyPERCY MKHOSI, is the CEO of Datacomb Development Consultants. He has an outstanding track record as an economist (M. Agric Econs; BSc. Hons; MBA Cert) majoring in Tourism Business and Sector Economic Development, Agriculture Economics and Agri-business. Percy’s skills have been gathered over 20 years of work with various private sector corporations, NGOs and development banking institutions. Percy has worked for commercial banks ABSA and NEDCOR, the Development Bank of SA (DBSA) and Ithala Bank. Percy has been involved in Tourism, Agriculture, IT and various Finance and Economic Development projects both in South Africa and in the rest of the African continent.


MugokoRosemary Mukogo has worked in the Zimbabwean Public Sector in the Ministries of Trade and Commerce, and Environment and Tourism which has given her the experience and skill sets to understand and develop where necessary economic sustainable development policies at a macro level. Her experience and skills were further sharpened when she joined the Zimbabwe Tourism Authority as the first Director for Research and Product Development, a portfolio that entailed carrying out research studies on behalf of the tourism industry, liaising with local, regional and international investors. One of the major researches undertaken was the identification of community based tourism products in consultation with Communal Areas Management Programme for Indigenous Resources (CAMPFIRE).
Some of her notable assignments include the following: In 2010, was contracted to analyse the tourism sector by the Business Council of Zimbabwe who commissioned a study to analyse the impact and to make most effective recommendations for their implementation when the Zimbabwe Government promulgated regulations to implement the indigenisation of the economy. In 2011, The Regional Tourism Organisation for Southern Africa (RETOSA), the tourism promotion and marketing agency for the Southern African Development Community (SADC) contracted Green Tourism Services Private (Ltd), the company where she is the managing director to carry out a study on bottlenecks to tourism development in the region and to propose strategies for the development of a Free Trade Area in Tourism. In 2012 she assisted with the coordination of the preparations for the co-hosting of the 20th session of the UNWTO General Assembly held in Victoria Falls in August 2013. Rosemary has been a Board Member of Zimbabwe Parks and Wildlife Management Authority and the Zimbabwe Council for Tourism, Public and Private Sector policy making bodies. She participates in the Joint Marketing Committee of the Zimbabwe Tourism Authority and is also a regular columnist in the tourism brochure the Zambezi Traveller.


BanertTRICIA BARNETT, was director of Tourism Concern from 1991 to 2011, establishing it as the key organisation for advocacy and change in sustainable tourism both in the UK and globally. Her experience working with donors, government departments, international agencies, tourism developers, tour operators, and communities has driven home the fact that unless the benefits of tourism and hospitality are shared more equally between women and men, there will never be truly sustainable tourism. At Tourism Concern, she formed the pioneering Ethical Tour Operators’ Group, worked as an advisor to the UK’s leading operators, and with the UK government to include sustainable tourism development in its policy and programmes. Tricia has been a key player in international dialogues to establish global codes of practice for sustainable tourism as well as working with grass-roots groups. She has researched and written on community-based tourism, fair-trade tourism, water and tourism, labour conditions in hotels, tourism as trade and human rights. In 2004 she
received a highly commended award for the Greatest Contribution by a Person for Responsible Tourism from the Responsible Tourism Awards and a Lifetime Achievement Award in 2011 from the British Guild of Travel Writers. She was runner-up in the Observer awards as the Green Campaigner of the Year, identified by Travel Trade Gazette as one of the 50 most influential women in the UK industry, and by Which? magazine as one of the five most influential people in the UK travel industry. In2013 she was awarded an honorary doctorate from the Brighton University.


mkefaNOMBULELO MKEFA, is Director Tourism at the City of Cape Town. As Director Tourism she leads the City’s mandate for local tourism that encompasses not only the City’s strategic partnerships for marketing initiatives and for visitor services but also destination management in ensuring that Cape Town can and is ready to receive visitors. Nombulelo with her vast experience in Community Based Tourism and in Local Government has a vision to lead Cape Town in becoming a Responsible Tourism Destination. In pursuit of that the culmination of the 1st International Conference on Responsible Tourism in 2002 was a destination milestone. In 2004 her work on Community Based tourism development won her an Impumelelo Award (Silver) that recognises excellence and innovative work in the public sector. In the same year the City adopted the Tourism Development Framework. The City of Cape Town has since gained recognition in 2009 by being awarded Best destination by Virgin Holidays’ Responsible Tourism Awards at World Travel Market in London.


NomvulaNOMVULA MASHOAI-COOK, founder and Executive Director of Mpumalanga Traditional Art Market (MTAM) – She focuses on promoting South Africa’s rich cultural heritage within various community groups and organizations; encouraging sustainable job creation and economic development. She received her B.Sc. Business Administration from Strayer University in Washington DC. At The Smithsonian Institution, she focused on methodologies on researching traditions, of first generation African immigrants in the United States. She is currently managing the IDC Art Gallery in Sandton, empowering rural and urban Artists. Through training in developing skills in craftsmanship, Mashoai-Cook has instilled concepts of quality and originality onto the indigenous art form, whilst developing new contemporary designs suited for new Markets.


GlenNIKI GLEN, started her career as a Civil and Structural Engineer. After completing her MBA in 2000, she became a programme Manager for international companies, including Absa, Barclays, Standard Bank and Liberty Life, running mass scale programmes stretching over 11 African Countries. Her interest has always been in sustainability and environmental and social preservation. She left her 18 year corporate career to pursue sustainability in tourism and business. After consulting for Green Leaf Environmental Standard and completing Travel life training, she joined forces with the Caroline Ungersbock in early 2012 to establish the ground breaking programme, which has received many accolades in it short period of existence, including support from industry and government and achieving runner up in the Eskom ETA awards (Awareness). As a specialist change manager and running of large scale, complex programmes, Niki has helped to develop models for mass implementation of sustainable tourism in South Africa, and as such has become a leader in understanding the needs for change in the small tourism sector. Niki is the editor of the Responsible and Sustainable Tourism Handbook Volume 1 published in May 2013 and is currently producing Volume 2. Niki is also studying to attain her Doctorate in Environmental Management and Responsible Tourism. Niki’s passion for finding solutions has taken her to develop the core of the Sustainable Tourism Partnership Programme.


Dr-Adebukola-AdebusuyiDr. Adebukola Adebusuyi  holds, B.A (Hons) Russia Language – Second Class Honours (Upper Division),  Master of Education, M.Ed. Educational Management (1997) and Doctor of Philosophy (Ph.D) Educational Evaluation (2003). These Academic Institutions adequately provided the intellectual ability and resourcefulness required for her higher levels in both private and public sectors.  Her work experience started with the National Youth Service Corps Programme at Wema Bank Plc, Mokola Ibadan, between 1990 and 1991 where she worked at the credit/loans and marketing departments.
After her NYSC, she worked briefly at the Nursery and Secondary sections of Stepping Stone Schools, Lagos. In 1995, she left administrative work at the School to pursue her Masters’ degree programme at the University of Ibadan where She was a student as well as a Research Assistant at the International Centre for Educational Evaluation, University of Ibadan. Evaluation was based on Science Students’ Achievement and Teaching Aids. In 1999, she started work with the Local Government Authorities – Ibadan North-West Local Government, Onireke Ibadan as a Higher Executive Officer. In January 2003, she resigned to contest the 2003 General Elections into the Federal House of Representatives (Ibadan South West/North West Federal Constituency) under the platform of Alliance for Democracy (AD) but was marginalized. With her job as an educational consultant, she founded a grassroots Non – profit, Non-governmental Organization in November, 2003 – Foundation for Women Empowerment and Peace Initiatives (FOWEP) which focuses on sustainable development and women empowerment issues. She successfully organized and participated in a summit “Sustaining Women in Their High Places”, which was supported by Foundation for Women Empowerment and Peace Initiatives and Oyo State Ministry of Women Affairs, Community Development and Social Welfare. The summit brought together women from all walks of life to discuss their Socio-economic and political responsibilities in relation to the Millennium Development Goals.   Dr. Adebukola Adebusuyi has written several articles in the print media, supporting the cause of truth, peace and justice. Publications includes:-  Nigeria at Crossroads; Education for Development; Marginalization of Women in Politics; Causes of the Nation’s Education Woes; Women Empowerment; Child Welfare; Child Abuse, A lingering Social Vice; Conflict Management and Peace Building, A handbook: Peace in Our Time, amongst others.          In August 2013, she was appointed Senior Special Assistant to Oyo State Governor on Industry and has worked assiduously and tremendously well with groups of Micro, Small and Medium Entrepreneurs, the Raw Materials Research Development Council, and other developmental agencies, promoting industrial growth. She believes that in order to move into a new world of technological advancement, to compete and succeed in a global race, there is the need to support entrepreneurial businesses to invest and grow.Dr. Adebukola Adebusuyi, a woman truly committed to Peaceful Coexistence, human rights, gender equality and the cause of humanity.


EMMAH KATIVU, holds a Bachelor Business Administration- Washington International University, Masters in Business Administration Washington International University, Several in House Training and Certification on Asset Management- Rome- UNWFP Headquarters Worked with the following NGO’s- Care International and PELUM in the Finance and Administration Departments, Served in the UN with the following Agencies for 14 years- UN- World Food Programme, as Administration Officer and Asset Management Expert, UNDP and UNDP Global Fund as an Administration Officer. In 2012, Emmah left the Humanitarian sector and joined the family business Delomic Holdings with her husband. Delomic Holdings is involved in Structural and Civil Construction, Property Investments and Development and recently the Hospitality Sector. Emmah is involved in the day to day activities of the Hospitality and Property Investment Portfolio. They currently operate Coghlan Villa Guest House and Conference Centre. She is currently setting up a small hotel in Mutare and Vumba. Emmah is passionate about Capacity Building, development of the disadvantaged and empowering the girl child. Coghlan Villa is testimony of this.


Dr. ADEBUKOLA IDAYAT ADEBUSUYI, is the Senior Specialist Assistant to Oyo state Governor (Nigeria) on Industry. She also runs a Non-Governmental Organisation in Nigeria – ‘The Foundation for women empowerment and Peace Initiatives (FOWEP) established in 2005. She has contributed immensely to empowering women through various Intervention Programmes, articles and books. In 2005, she launched her handbook, ‘Peace in our time’ and a compact disk in 2012, ‘Give Peace a chance’. Both were dedicated to children of the world.

SADE TAIWO, Senior Research fellow Nigerian Institute of Social Economic Research, Micro finance Trainer and Volunteer Coordinator of the Centre for Enterprise development and Action Research. Graduate of Economics (1977); MBA (1983), PGD – Local Econ. Cert – Gender Studies; Consulting for many International Development agencies on; (i) MSME Development and Social Business; (ii) Civil Society; (iii) Policy advocacy and issues of Participation. Was a visiting fellow to Institute for Development Studies, Sussex and Centre for Cross – Cultural Studies University of Oxford.